The total cost of your order will be the price of the Goods plus any applicable delivery charge which will be stipulated at the time when you place your order. Prices for home customers are shown including VAT. Trade account prices may be shown excluding VAT, and this is clearly marked.
All invoices are strictly nett, unless otherwise stated, and be settled on collection or before delivery of goods with cleared funds.
All materials supplied by Total Look Tiles Ltd remain the property of Total Look Tiles Ltd until the goods are fully paid for.
All stock items are to be paid for in full at the point of sale.
All special orders for tiles and bathroom fittings are to be paid for in full at the point of sale.
Cancellations and returns are covered by our Deliveries, Collections And Returns page. For online and phone orders from home customers, your legal right to cancel within 14 days of delivery applies, except for bespoke or cut-to-size items.
Please check sizes, finishes and quantities in your order confirmation and tell us straight away if anything is wrong.
While assisting with tiles measurements and bathroom design we cannot be held responsible for final measurements given or bathroom items supplied, due to not being involved in the fitting process or the measurements on site. Any drawings/sketch/information provided by the customer or their fitter whether verbal or written is given as guidance only and we will not take any responsibility for shortages or wrong items ordered.
Please note that all imports of tiles from Europe typically take between 3-6 weeks to arrive. Unfortunately, we cannot be held responsible for any delays that may occur during transportation, which is beyond our control. To ensure a smooth and timely installation, we strongly recommend that you order your tiles well in advance of your planned installation date. Please plan accordingly to avoid any potential delays. Please be aware that we cannot accept liability for financial losses resulting from late or incorrect deliveries. This does not affect your statutory rights as a consumer.
PRODUCT QUALITY / WARRANTY:
The supply of goods does not mean that they are suitable for a specific installation. We are responsible for goods we supply being as described, of satisfactory quality and fit for purpose. We are not responsible for problems caused by unsuitable installation or use. No tiles are guaranteed against crazing. All tiles are susceptible to impact damage, and this is unrelated to the wearing grade. Tiles can wear and must be protected against grit, movement of appliances and items being dropped on the surface. No tiles are guaranteed against chipping or misuse.
Tiles are manufactured from natural products and fired at extreme temperatures of up to 1400ºC. Subtle differences such as the exact moisture content in the clay or even the external weather at the factory can result in minor changes to both the shade and the exact size of the tile between different batches of a tile manufactured at different times. When a batch of tiles are manufactured, they are coded with a shade number and calibre (size) code.
We will endeavour to check all orders are supplied within a single shade and calibre number although it is the responsibility of the installer to complete a final check before fitting the tiles. Tiles with different calibre codes can vary up to 1.2% + or – against the stated work size in both dimensions and curvature. This tolerance is allowable under the European Tile Standard EN-14411. Due to the potential difference in shade & size between different coloured tiles, decors, borders, and tiles made by different manufacturers, it is imperative that your tiles are checked carefully by the fixer for suitability before commencing the job.
If for any reason you are not happy with the shade, pattern, texture, or size of your tiles we would be more than happy to offer an exchange or refund (Delivery & collections costs apply). We cannot though accept any claims for issues with shade, size or other visual characteristics after the tiles have been installed as the fixing of the tiles indicates acceptance of the goods inclusive of their characteristics.
It is the responsibility of the Tiler or Tradesperson to use where possible, goods from a variety of separate boxes to ensure that any batch, colour, shading, and quality variances are minimised.
If tiles are faulty, contact us and we will deal with it, working with the manufacturer where needed. Please read any notes printed on the boxes or packaging before fitting. Your legal rights against us are not affected.
Tile names, images and sizes displayed are nominal and only represent a guide to the actual style, colour, and size of a tile. Variations in texture, shade and size can occur from that which is advertised. Individual monitor setting can also exaggerate the appearance of a colour, as well as the lighting in the chosen room. The Company recommends that a sample is purchased prior to the main order. It is the responsibility of the buyer to ensure that tiles are of an acceptable shade and size, and satisfactory for their situation prior to being laid.
Bathroom fittings, Adhesives, Grouts and Floorings have their own manufacturer guarantee which usually found on the product or their website and is offered and honoured by the product’s manufacturer. The guarantee offered will cover against any manufacturing defects found on the product when it is used in a normal domestic or commercial (only when stated commercial use) application.
Bathroom fittings Serviceable parts are not part of a product’s warranty. In addition, neglect or abuse of products will make null and void any warranty period. In bathroom products that are complemented by a finished surface e.g. chrome, gold, or any others available the guarantee period will apply to the surface finish, this does not apply to any damage to surface caused by abuse. In the event of a fault developing please contact us, we will then advise what the manufacturer’s procedures are.Manufacturers will ask for the following to have been adhered to:
Product was fitted as per the manufacturer’s fitting instructions, No Modifications or misuse, neglect, or mistreatment.
You will also require a proof of purchase.
You may need to fill in a form within a limited period of time in order to register your guarantee.
In the unlikely event where you purchase goods from us that are found to be defective within the guarantee period, we shall (at our option) repair or replace the product(s) or refund the price of the product(s) supplied. Our entire liability to you shall be limited to the price you paid for the goods, and we shall not be held responsible for anyfitting, plumbing, labour, materials,consequential or other personal financial loss that you may seek to claim for. This does not limit our liability where the law does not allow it to be limited, and does not affect your statutory rights as a consumer.
WEBSITE CONTENT:
All descriptive text, images, specifications, and other content on our website is for the sole purpose of giving an approximate description of the goods. All specifications given to the customer via our website, over the phone and face to face are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, although advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.
We reserve the right to amend the contents of this site including product prices delivery charges and product details without notice. These terms and conditions may also be updated at any time without notice. Use of this site and purchases of products offered for sale here are subject to the terms and conditions posted on the site at the time of your visit. The copyright in all website design, text, graphics, and software belongs to us, our affiliates, and our suppliers. No material from our website may be copied, reproduced, distributed, or published in print or digital format for commercial use.
DELIVERIES, COLLECTIONS AND RETURNS:
Most of our deliveries are made on pallets and these will always be delivered “kerbside”. This means your tiles will be left secured to the pallet at the nearest external location to the property which has a flat hard surface leading from the delivery vehicle. Please be aware the delivery is made by a third-party delivery company and the driver will not be able to assist in unloading the pallet or helping to bring the goods inside your property. Some tile boxes weigh in excess of 30kg each and we recommend ensuring you have arranged help on the day of delivery if you need it.
Delivery dates from our suppliers and carriers are estimates, so please order well before your planned installation date. We will keep you updated if there is a delay, and if it becomes much longer than we told you, you can cancel and get a full refund. We are not responsible for losses we could not reasonably have foreseen when you ordered, such as fitters’ costs for a rearranged day. Trade customers: we are not liable for indirect or consequential losses caused by delay.
Please check your delivery and count the boxes before signing, and note any damage or shortage on the driver’s paperwork. If you can’t check it there and then, sign for it as “unchecked” and tell us within 48 hours by emailing quotes@totallookdesign.com with your order number and a photo. Reporting quickly helps us claim from the carrier and send replacements faster. If you are a home customer, this does not affect your legal rights if goods turn out to be damaged, missing or wrong.
All collection orders are checked and prepared carefully. Please check the items before leaving our premises and tell us about any damage straight away. This does not affect your legal rights.
Total Look Tiles Ltd will only hold customers’ orders for a maximum of 14 days from arriving to our warehouse. Any additional days will incur storage costs.
All collections must be notified 24 hours in advance.
Deliveries and collections are on Monday – Friday only.
Please note: We sell our tiles by the whole box only. This helps give you the best price possible and ensures you have additional tiles in your order for wastage and cuts needed to complete your project.
