Most of our deliveries are made on pallets and these will always be delivered “kerbside”. This means your tiles will be left secured to the pallet at the nearest external location to the property which has a flat hard surface leading from the delivery vehicle. Please be aware the delivery is made by a third-party delivery company and the driver will not be able to assist in unloading the pallet or helping to bring the goods inside your property. Some tile boxes weigh in excess of 30kg each and we recommend ensuring you have arranged help on the day of delivery if you need it.
We work closely with our third-party delivery company to provide the best possible delivery service for our customers at a reasonable cost, although please remember they are not fully under our control. We do strongly recommend that you should order your tiles well in advance of your planned installation date and we will not under any circumstance be held liable for financial losses resulting from late or incorrect deliveries.
All our outgoing deliveries are meticulously packed and checked to ensure that you receive the correct goods in perfect condition. However, tiles are fragile and occasionally some can be damaged in transit. Should this occur please let us know as soon as possible within 48 hours of delivery and we’ll get replacements to you ASAP minimising any potential delay to your project. Simply either email us at info@totallooktiles.co.uk including a single image showing the damaged tiles or products. Please give your order a quick visual inspection while the delivery driver is present. Any obvious damages visible from the outside of the pallet must be marked on the delivery paperwork. No responsibility for damaged product, shortages or incorrect p
Whilst every effort is made to have deliveries and supply on time, kindly note that we are sometimes subjects to delays by manufacturers production times and dates which can change, we will notify you for any delays as soon as we know, and you can decide if you would like to wait or to cancel your order. Total Look Tiles LTD will not beheld responsible for anyfitting, plumbing, labour, materials,consequential or other personal financial loss that you may seek to claim for the delay.
All our collection orders from our warehouse are meticulously checked and prepared to ensure that you receive the correct goods in perfect condition. Please check the items carefully before leaving our premises.The Company will accept no responsibility for any damages reported after.
Total Look Tiles Ltd will only hold customers’ orders for a maximum of 14 days from arriving to our warehouse. Any additional days will incur storage costs.
All collections must be notified 24 hours in advance.
Deliveries and collections are on Monday – Friday only.
Adhesives, grouts, silicones, and other tiling materials will not be taken back under any conditions.
We may accept returns of tiles, subject to a 25% handling charge within 14 days from the point of sale. We will only accept full boxes in good saleable condition and must be subject to shades of returned goods being the same as current stocks and batch number in the warehouse.
Special order tiles, bathroom fittings, floorings and tools will not be taken back under any conditions.
Please note: We sell our tiles by the whole box only. This helps give you the best price possible and ensures you have additional tiles in your order for wastage and cuts needed to complete your project.
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